Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Sale Defend website, application, reports, and related services (the “Service”) offered by Scribblyng Company DBA Sale Defend (“Sale Defend,” “we,” or “us”). By creating an account or using the Service, you agree to these Terms on behalf of yourself or the organization you represent. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Service.

The Service may analyze orders, affiliate claims, links, coupons, and other records you provide or connect, and may display alerts, estimates, reports, exports, and drafting assistance. Available features depend on the account, integrations, and any separate written arrangement.

Scans, alerts, risk scores, estimated loss or recoverable amounts, sample audits, and AI-assisted explanations are informational indicators only. They may contain false positives, false negatives, omissions, outdated information, or inaccurate estimates. They do not establish that an affiliate, order, customer, or other person committed fraud or violated any policy.

We do not warrant that the Service will find any new or fraudulent orders, identify all leakage or broken tracking, produce a minimum number of alerts, or detect issues before a network deadline. We do not guarantee that a network will approve a reversal or dispute, that a payment can be stopped, or that any commission or other amount will be recovered. Illustrative examples, demo data, marketing figures, and projections are not promises about your program’s results.

Results depend on the completeness, accuracy, permissions, format, availability, and timing of your store records, affiliate-network data, configuration, and third-party systems. An absence of alerts does not mean that your program is free of fraud or leakage. Amounts shown as “at risk” or “recoverable” are estimates, not confirmed losses, debts, or collectible funds.

You are responsible for safeguarding your account, managing authorized users, keeping your information current, and activity under your account. Use the Service only for lawful purposes and only for programs, accounts, and data you are authorized to access. You must not upload data or connect a platform without the necessary permissions, or misuse the Service to make unsupported accusations.

You retain your rights in the records you submit. You grant us the limited right to host, process, and use those records as needed to provide and maintain the Service. You are responsible for the legality, quality, and accuracy of submitted data and for meeting any privacy, confidentiality, and notice obligations that apply to your use of it. Do not provide information that is unnecessary for the audit.

You must independently review relevant source records, program rules, network policies, payout deadlines, and supporting evidence before accusing a party, submitting a dispute, or requesting or sending a reversal. AI-generated text must be checked and edited by a qualified person before use. Sale Defend does not act as your lawyer, accountant, fraud investigator, or final decision-maker.

Shopify, affiliate networks, payment providers, and other third parties operate independently and may change their APIs, policies, data, pricing, or availability. Your use of their services remains subject to your agreements with them. We are not responsible for their decisions, outages, incomplete records, delayed reporting, rejected requests, or payout deadlines.

Connecting an account does not grant us authority to override a network’s rules or ensure that a reversal is accepted. Where the Service offers an action that communicates with a third party, you remain responsible for reviewing that action and its consequences before authorizing it.

Fees, plan features, billing periods, and any special arrangements are as shown when a paid service is offered or as set out in a separate agreement you accept. Displayed plan information or a request for network-balance billing does not itself initiate a charge, establish a subscription, or confirm that a network has approved Sale Defend as a payee. Any network-funded or recovery-share arrangement requires separate confirmation and terms. Unless a separate agreement says otherwise, you remain responsible for charges you expressly authorize.

We may update, suspend, or discontinue features as the Service evolves. We aim to keep it available but do not promise uninterrupted or error-free operation. We own the Service and its software, design, and content, excluding your data and third-party materials. You receive a limited, non-exclusive right to use it while you comply with these Terms; you may not resell, reverse engineer, or interfere with the Service except where applicable law permits.

We may update these Terms from time to time. We will post the updated version here with a new effective date and provide additional notice when required by applicable law. Continued use after the updated Terms take effect signifies acceptance to the extent permitted by law.

To the extent permitted by applicable law, the Service is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, or any guarantee of audit accuracy, detection, or financial results. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue, arising from the Service. To the same extent, Sale Defend’s total liability for claims arising from the Service will not exceed the fees you paid to Sale Defend for the Service during the twelve months preceding the event giving rise to the claim. These limits do not apply where prohibited by law and do not limit liability that cannot lawfully be limited, including liability for intentional misconduct where applicable.

You may stop using the Service at any time. We may suspend or end access if you violate these Terms, misuse the Service, or if continued operation creates a legal or security risk. Ending access does not resolve charges or obligations that accrued before termination; any separately agreed payment or cancellation terms also apply.

Questions about these Terms or formal notices may be directed through the contact channel provided in your account or in your separate agreement with Scribblyng Company DBA Sale Defend. We have not designated a governing jurisdiction or legal notice address in these Terms; any such provisions must be agreed separately where applicable.